Topic-Based Help
Choose a category based on your issue
Account & Registration
Guides covering account registration, email verification, the KYC process, and profile updates.
12 ArticlesDeposits & Withdrawals
Guides covering Mobile Pay, Nagad, Rocket, and all other payment methods, transaction issues, and processing times.
15 ArticlesBonuses & Vouchers
Everything you need to know about bonus codes, wagering requirements, cashback rules, and promotions.
9 ArticlesGame & Betting Rules
Rules, odds calculations, betting limits, and technical troubleshooting for craps and all other games.
11 ArticlesSecurity & Password
Everything you need to know about password resets, two-factor authentication, suspicious logins, and account security.
8 ArticlesApp & Technical Issues
Guides for mobile app installation, updates, loading issues, and using the app across different devices.
7 Articles
Quick Resolution Guide
Step-by-step solutions to the most frequently reported issues
How to Create a New Account
Go to the Craps registration page and sign up with your mobile number or email. Verify the OTP and set a strong password.
How to Complete KYC Verification
Go to Account Settings and upload a photo of your national ID or passport. Verification is usually completed within 24 hours.
Update Profile Information
Log in and go to the "My Account" section. You can update your name, address, or contact details. Some changes may require verification.
Multiple Accounts Are Not Allowed
Each person may only hold one Craps account. Creating multiple accounts puts all of them at risk of being permanently suspended.
Deposit with Mobile Pay
On the deposit page, select Mobile Pay, enter the amount, and provide your Mobile Pay number. Confirm with the OTP â your balance is usually updated within 5 minutes.
How Long Do Withdrawals Take?
MBanking transfers typically arrive within 15â30 minutes. Bank transfers may take 1â3 business days.
Transaction Stuck?
If a deposit or withdrawal has been pending for more than 30 minutes, please contact us via live chat with your transaction ID.
Minimum & Maximum Limits
Minimum deposit is ā§ģ200 and minimum withdrawal is ā§ģ500. The maximum daily withdrawal limit is ā§ģ1,00,000.
Where do I enter a bonus code?
On the deposit page, enter your voucher code in the "Promo Code" box. If the code is valid, the bonus details will appear automatically.
What Are Wagering Requirements?
To withdraw bonus funds, you must first wager a specified multiple of the bonus amount. For example, Ã5 means you need to place ā§ģ5,000 in bets on a ā§ģ1,000 bonus.
Can I cancel a bonus?
Yes, you can cancel an active bonus from Account Settings. Keep in mind that canceling a bonus will also remove any associated funds.
What to Do If You Haven't Received Your Bonus
If your bonus hasn't arrived after entering the correct code, please wait 24 hours. If it still hasn't shown up, contact support with your deposit receipt.
Forgot Your Password?
On the login page, click the "Forgot Password?" link. You'll receive an OTP on your registered mobile number or email. Use the OTP to set a new password.
Enable Two-Factor Authentication
Go to Settings, find the "Security" section, and enable two-factor authentication (2FA). This adds a strong extra layer of protection to your account.
If You Spot Suspicious Activity
If you notice any unrecognized logins or transactions, change your password immediately and notify our support team. We'll lock your account right away.
Temporarily Deactivate Account
If you'd like to take a break, you can temporarily deactivate your account from Settings. This is part of our responsible gaming features.
About the Craps Help Center
Many new members are joining an online betting platform for the first time and naturally have a lot of questions â how to deposit, how to withdraw, how bonuses work, and who to contact when something goes wrong. The Craps Help Center was built to answer all of that.
There's nothing complicated here. The Craps Help section is structured so that anyone â even someone who has never bet online before â can find their way around easily. Every guide is written in plain, straightforward language with no confusing jargon.
Payment questions come up the most
Payment is the top concern among members in Bangladesh â especially how to deposit and withdraw via Mobile Pay or Nagad. Craps has made this process as simple as possible. Deposits typically reflect in your balance within 5â10 minutes, while withdrawals via mBanking usually take 15â30 minutes.
If a transaction gets stuck for any reason, there's no need to worry. Just grab your transaction ID and reach out to our support team via live chat â they'll resolve it quickly. Our support team is available around the clock, day or night.
Some important tips to keep your account safe
- Never share your password or OTP with anyone â no Craps staff member will ever ask for it
- Only log in through craps-jit.com â never enter your credentials on any other website
- Avoid logging in on public WiFi
- Change your password regularly and use a unique password for each account
Live Chat â Fastest Way to Get Help
The fastest way to get help at Craps is through live chat. Just click the chat icon in the bottom corner of the website to connect with our team directly. Responses typically come within 2 minutes, and you're welcome to chat in Bengali.
You can also reach us by email at support@craps-jit.com. Email responses typically take up to 24 hours, so for urgent matters we recommend using live chat instead.
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